We do require a credit card or gift certificate deposit to guarantee all appointments. This policy is standard in the spa industry for both day spas and destination spas. Spa policies have been established to insure that our therapists are compensated for the time they set aside for our clients and their guests ahead of other clients. Please prepare a credit card to book an appointment. We accept Visa, Master & Discover card.
Without proper notice of cancellations, our therapists are unable to fill these appointment times with other clients. Please schedule your appointments with care and be sure to give 24 hours notice on all cancellations or service changes will be assessed. If less than 24 hours’ notice is given for cancellation or rescheduling a 50% fee will be assessed. Less than 4 hours notice will be charged the full treatment fee. If you arrive later your appointment will be shortened to allow our staff to be on time for the next appointment. We greatly appreciate your understanding and cooperation.
Spa Party and Special Bookings.
For private group events of more than 5 people and Bridal packages, a 50% deposit is required. We require 5 days’ cancellation notice to avoid a service charge of 50%, less than 5 days will be a 75% service charge. No shows will be charged the full treatment fee.
Please notify us when you make your reservation if you have any special conditions, physical ailments, disabilities, or if you are pregnant to insure that you receive the most appropriate care. It is recommended that you do not consume alcohol before treatment.
Valuables and Jewelry.
We request that valuables be left at home. We cannot be responsible for lost items.
We welcome all ages, with parental permission required for anyone under age 18.
Treat a friend, associate, or loved one to a wonderful experience! Gift Certificates can be purchased in person, over the telephone, or by email.
Tax and Gratuity are not included in the pricing.
There is an additional $15 to request services with our Kumu.
All prices are subject to change without notice.
Minimum credit card purchase of $10.
To request a reservation by email, use the form below.
We will contact you within 72 hours. If your request is urgent, please call 808-263-0303.